- JpcashflowParticipant@jpcashflowJoin Date: 2007Post Count: 575bardonParticipant@bardonJoin Date: 2004Post Count: 557
An accurate rental assessment, deal with issues without contacting me, money in the bank, good network of suppliers for property needs.
Nice question, I bet it would be appreciated if all property managers asked this of their clients.
I have found a lack of response to emails frustrating, you send a request and do not get a response back to even acknowledge the mail is read.
I know we all get busy, but it's important to let the client know you hear them.
Handle everything on my behalf, act in my best interests at all times and keep me informed to the agreed level, reply fast to my calls & emails. Way simple for a professional.
thecrestmattstaParticipant@mattstaJoin Date: 2011Post Count: 604
reliability, regular reports, great communication, nice personality
What do you guys think an owner could do to help the property manager ?
The owner already empowers the PM by signing the managing agency agreement, and then hopefully leaves the PM to do the job.
The owner has alreday done what they should to start.
Ongoing, the owner should approve R & M to be done without delay.
thecrestKristin Simondson PBREMember@kristin-simondson-pbreJoin Date: 2012Post Count: 86
Great question! Please do reply to this post everyone, would love to hear more.
I always ask what a client expects from me (it just fits in with my tailoring program) and tend to get mixed responses… some owners want an update once a fortnight, some don't want to be contacted unless it's major, others I go for a coffee with once a month – every person is different so I don't think there is one straight answer.
But the one thing I hear a lot is echoed in this post – owners frustrated with a lack of communication.
As for what owners can do to assist a PM… It's out job to assist you, not the other way around! Agree with the crest – getting back to your PM to approve quotes or give the go ahead for R & M in a timely manner is important.JpcashflowParticipant@jpcashflowJoin Date: 2007Post Count: 575
I have to agree with Kristin 100%,
Its not what a agent wants, but what the customer wants, i believe in any business, every customer is different,
its amazing the constant feed back we are hearing is "Communication".
Some customer may need a call once a week and then you get other's once every 6 month.
There is a couple of reasons that this is happening and not just in realestate but allot of other bussiness employees of some bussiness just dont care, as long as they get paid and go home thats all they care.jamee88Member@jamee88Join Date: 2012Post Count: 10
TaylorChangParticipant@scha9799Join Date: 2009Post Count: 234
- Be patient and humorous while interacting with public
- Flexible in thinking and decision making
- Must have a habit of keeping a follow-up
- Carry out all required property advertising and marketing
- Must possess fair market reviews
- Relevant expertise
- Budget efficiency
- Well aware of local ordinances and state laws
- Honest and organized
whatever mentioned above plus communication, communication, communication !
also communicate and liasing with landlord and tenants to resolve problems.
maximise investor's profit by scanning, selecting and recommending to landlord about the tenants application.
I agree with you all,that it's not about what the agent wants, but I'm sure that some of us owners can be painful.
Just spinning the question to see how we can improve on our performance.
We are all working together here : )
REO StoreMember@reo-storeJoin Date: 2012Post Count: 2
Communication. That is the most important quality in a property manager. If they communicate with you, they will pay you, and they do not have anything to hide.Christine85Participant@christine85Join Date: 2012Post Count: 2
Apart from the obvious truth of matching service to customer preferences (which I think means the property manager building a relationship with each landlord by listening and reflecting what is heard in what is done) I like the 'honesty' theme.
I thought the relationship between the property manager and my tennant (… which is in effect my relationship with the tennant) was fine until we went to sell, and the property manager started telling me about why the tennant was angry at them. Not the best timing! If I'd known three months ago (when the tennancy agreement was extended), I could have started addressing the tennant's concerns early.
I've learnt to ask more pointed questions and look harder for indicators that I ought to 'butt in'.
Since the holding paddock of good property managers is nearly a desert, it’s not hard for a good PM to stand out.
A PM has only to do the basics well to be a legend in their industry, and the rent roll will profit and grow.
It’s not a job for wannabe social workers or shrinking violets, and it requires the velvet glove over the iron fist, total dedication and focus on the best interests of the landlord, constant attention to detail, very disciplined time management, and assertive quick decisions based on complete and concise knowledge of the Residential Tenancies Act and the other laws relating to the daily operations.
It’s pointless trying to finesse a train wreck.
Attempting fine tuning should be not be considered until a PM is sure they rate a score of 100% for doing the basics.
To all you good PMs out there, ” the few”, you’re awesome, and you’re worth more money.
thecrestYuppy Hippy 101Member@yuppy-hippy-101Join Date: 2004Post Count: 44
Have a system whereby they are checking that the trades people have completed their work. Alot of them rely on the tenant calling them to advise that the trades person didn't turn up or the owner calling a couple of months after being advised of the repair and not receiving any bill.Kristin Simondson PBREMember@kristin-simondson-pbreJoin Date: 2012Post Count: 86b.free2live wrote:
Have a system whereby they are checking that the trades people have completed their work. Alot of them rely on the tenant calling them to advise that the trades person didn't turn up or the owner calling a couple of months after being advised of the repair and not receiving any bill.
That's a really good one, we've spent years perfecting how to do this. It's really just about your PM following up on jobs on a regular basis, minimum once a month, which is an easy ask.