Hi all,
Just after a bit of advice. We've recently moved and are renting out our previously PPOR.
The property manager has sent us a list of things the tenant would like fixed.Is this the norm? or does it seem a bit excessive?
As we haven't done this before we're not sure if someone's having a lend of us.
We're obviously happy to fix valid problems, and if the consensus here is we should be doing all of it that's fine.I guess I'm asking are we required to fix every issue the tenant raises? If not who decides what's valid and what isn't?
"""
Hi Mark,
Apologies for the delay, I have been on training.
The tenant came to see me on Monday afternoon and after a lengthy discussion I have the following to report:
The tenant has accepted that you will be doing the below work and removing the below items but it needs to be done on a weekend as she will be at work and would like to be there:1. paint the eves in the sun-room with mold-proof paint
2. clean the gutters of debris
3. file back the frame of the front door as the fly screen does not shut completely
4. replace black clip on lounge room sliding glass window
5. replace the auto closer on the sun room screen door
6. install/repair plug fitting on the small kitchen sinkThe following items will also be remove from the property:
1. BBQ and gas bottle in the back yard
2. dog kennel
3. green bin in back yard which is full of rubbish
4. broken room divide,
5. wooden piece of furniture
6. old car battery in the garage
7. 2 full compost bins
8. 3 or more hoses around the house
9. broken chairs around the side of the house
10. 2 cupboards near bbq in the sun room
11. washing machine hoses in the laundry
12. Dead branches/logs around the yardThe tenant has now reported the following new maintenance:
1. The en-suite toilet tap leaks constantly
2. En-suite toilet button sticks
3. Main toilet is loose from the wall (Seat and cistern are loose from the wall, needs to be stuck back on)
4. Leak under the kitchen sink
5. The plate behind the bath taps turns when the tap is turned on
6. Range hood light & fan occasionally work but sometimes do not
7. Kitchen blind does not go up or down
"""cheers,
—
MarkHi Mark
I hope all is well with the new place.
It looks like some of the requests are reasonable and others are nitpicking.
Sounds like you've got a fussy tenant on your hands. Thankfully most of the stuff seems pretty easy and quick to do.
In terms of whether this is normal….I personally haven't had a tenant that's this fussy….touch wood!
Cheers
Jamie
Jamie Moore | Pass Go Home Loans Pty Ltd
http://www.passgo.com.au
Email Me | Phone MeMortgage Broker assisting clients Australia wide Email: [email protected]
MRW wrote:I guess I'm asking are we required to fix every issue the tenant raises? If not who decides what's valid and what isn't?Which PM company are you using? They should know where to draw the line.
Jamie Moore | Pass Go Home Loans Pty Ltd
http://www.passgo.com.au
Email Me | Phone MeMortgage Broker assisting clients Australia wide Email: [email protected]
Some items are valid, some a waste of time & trivial and others are a straight no.
Things like toilet repairs, blinds, taps etc should be attended to asap. Removal of rubbish eg car battery, broken furniture/partition, fine. Dog house – shows that you will accept a pet dog, if you won't accept pets then remove it.
You may have a very overzealous property manager but they should have raised these issues prior to now ie when they took over or at the last inspection not after they have placed a tenant.
1. paint the eves in the sun-room with mold-proof paint
(ask why this is required as you may need to consider if adequate ventilation do not take mold problems lightly – mold
can make tenants very sick )
2. clean the gutters of debris
(this is to your benefit as leaking gutters can damage the house may want to consider leaf guard on gutters as it sounds
like a tree area)
3. file back the frame of the front door as the fly screen does not shut completely
(This would be a great nuisance to the tenant as flies and lack of security are an issue )
4. replace black clip on lounge room sliding glass window
(could be a safety issue)
5. replace the auto closer on the sun room screen door
(these do not cost much! )
6. install/repair plug fitting on the small kitchen sink
(plumbing issue should be fixed)
The following items will also be remove from the property:
1. BBQ and gas bottle in the back yard
2. dog kennel
3. green bin in back yard which is full of rubbish
4. broken room divide,
5. wooden piece of furniture
6. old car battery in the garage
7. 2 full compost bins
8. 3 or more hoses around the house
9. broken chairs around the side of the house
10. 2 cupboards near bbq in the sun room
11. washing machine hoses in the laundry
12. Dead branches/logs around the yard
(Hire a large rubbish skip and ask if tenant can they place items in the skip located out the front of house)
A truck comes along and picks up skip and problem gone
The tenant has now reported the following new maintenance:1. The en-suite toilet tap leaks constantly
Urgent repair plumbing
2. En-suite toilet button sticks
Urgent repair plumbing
3. Main toilet is loose from the wall (Seat and cistern are loose from the wall, needs to be stuck back on)
Urgent repair plumbing
4. Leak under the kitchen sink
Urgent repair plumbing
5. The plate behind the bath taps turns when the tap is turned on
This would be annoying to tenant
6. Range hood light & fan occasionally work but sometimes do not
get it fixed grease builds up on your walls and is hard to clean later
7. Kitchen blind does not go up or down
That would piss me off if I was a tenant !
"""cheers,
—
Mark you need to see this from the Tenants view point.
Once a condition report is co signed these things won't get fixed or the tenant will get blamed for these broken items.ASK for at least three quotes for
work required.Hire a hubby may be able to do some of these repairs for you worth getting a quote from also.
thanks all. I've given the go ahead on all of this. We'll do what we can and a handyman/professional can do the rest.
"Sounds like you've got a fussy tenant on your hands. Thankfully most of the stuff seems pretty easy and quick to do. "
Hi Jamie. Hopefully it's just an initial 'list' and things will settle down.cheers,
—
Mark
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