Hey Everyone
Has anyone had any dealings with Certainty Property Management. The offer seems to be good to be true, so I know the saying that it usually is so I am hoping to get some real experiences with people that have investments and have had “real'” experiences with them. Their online reviews are small and all of them don’t appear to be very real with multiple posts on the same day and then the last review is on their business. There is no info on the staff or owners or the actual PM’s but big promises.
Full Service Agency – Fees at 3.9% – Guarantee the rent, guarantee to pay and not claim on Insurance, even pay if the tenant falls behind – Even talk about locking in the payments to you over 5 years even if the rents drop, How ? Basically a permanent Rent guarantee. I am mean if someone can prove to me this is real, I am in. But this doesn’t seem feasible at the rate they are charging and they are light on detail, Transparency and I’m suss on their reviews.
If they have hacked the system. Great. Can someone show me how this works or share their genuine experiences ?
Good Day Investwell.
Very interesting, I have been studying & speaking with another property management firm doing 3.9% as well.
They are called Yabonza & do not guarantee rent, I mean bsaed off the numbers I cannot see how “certainty” can make profits if they follow this model.It literally doesn’t make any sense financially (from my very basic first review) unless they plan to massively scale their business & alter it later or something to grow revenue & build trust now or are doing something very different *(unlikely)
I mean it’s possible but unlikely.
Love to hear how you go!
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This reply was modified 5 years, 4 months ago by
Jaxon. Reason: misspell
Jaxon | Jaxon Avery – Financial Adviser
http://www.jpafinancialservices.com.au
Email Me | Phone MeJPA Financial Services Pty Ltd
Yeah i just looked at Yabonza. Thanks for that. Their reviews may not be the best but at least they are real and more transparent. Very hard to find a discount agency with great reviews. I guess you get what you pay for. I’ll stay on the Hunt. Thanks for the update.
Good Day Investwell.
Pleasure mate
Yeah they have not been “efficient” for a business model that validates itself with how “efficient” it is.
But this is all a great sign I feel as its likely a company with the right structure may step in and lower the management fees & alter the industry somewhat. (although many have tried in real estate sales & failed) (Purplebricks being the prime example)
I think you do get what you pay for but ultimately some businesses are built to do what others simply cant at that price point, so keep an eye on this space as its very likely we see someone provide real value at a similar price (4-6%) and actually provide a good service. (time will tell if thats within a few year or 20-30 years)
Jaxon | Jaxon Avery – Financial Adviser
http://www.jpafinancialservices.com.au
Email Me | Phone MeJPA Financial Services Pty Ltd
It’s been a few years since this post about Certainty was raised. Has anyone had recent experience with them and how do they compare with the likes of rentontime.com.au?
So all I can say is I reviewed their investments for a client and didn’t feel the return vs risk is quite what I would expect for a deal based lending return. But everyone should review in detail for themselves
Jaxon | Jaxon Avery – Financial Adviser
http://www.jpafinancialservices.com.au
Email Me | Phone MeJPA Financial Services Pty Ltd
Yes. We used them for just under 2 years in Perth to manage a property and our experience was a genuine nightmare.
From day one, their sales pitch promised professional, hassle-free management. The reality was months of total neglect and anxiety.
1. Our tenants were left with no air conditioning all summer despite repeated reports.
2. A smashed bathroom window was left unrepaired for nearly four months.
3. There were thousands of dollars in excess water bills due to leaks Certainty Property never fixed.
We were constantly left in the dark. Emails and calls were ignored while our tenants suffered basic living issues.
When we tried to leave, the handover was a mess. Their director, Simon, incorrectly demanded money and key documents were withheld from our new manager.
After my wife left an honest Google review, Simon called her immediately; not to apologize or take accountability, but to aggressively harass and intimidate her, threatening a lawsuit for defamation to force her to take the review down. Minutes later, a defamation notice and court summons arrived. This was genuinely distressing and unsettling.
It’s clear our story isn’t unique. Simon’s priority is silencing customers who dare to speak up, not fixing his company’s severe failures.
I’ve since found a Facebook support group with 45+ members (and growing) who have all been harmed by Simon and Certainty Property, reading absolute horror stories.
His 4.7-star Google rating is highly suspicious when you look at how many genuine 1-star reviews vanish while new 5-star reviews pop up.
This isn’t just bad business; it’s unethical behavior that shows a shocking disregard for tenants, landlords, and basic decency. AVOID Certainty Property and Simon at all costs.
Check out other review sites and the support group if you’re considering them. You deserve peace of mind, not stress and legal threats for telling the truth.
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This reply was modified 5 years, 4 months ago by
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