I own a block of 6 units on one title. None of the units currently have phone or internet services. I’m considering connecting a phone line and offering an internet service to the units and charging extra in rent (say $10/week)
I’m interested in any advice others might have. Considerations include;
1. Is it more trouble that it’s worth? It may result in lots of support requests from tenants.
2. What technologies have been used? ADSL/Cable, Ethernet/WiFi, download limits, bandwidth limits, etc.
3. Is it best to offer the internet service agreement (e.g. $10/week) separate from the rental agreement? To save any arguments if/when the internet service is down/flaky.
Any advice would be appreciated.Jeff123Participant@jeff123Join Date: 2012Post Count: 31
Personally I’d steer clear of providing internet services. You’re potentially lining yourself up for a whole world of hurt with support demands and complaints. If the tenant wants internet access then it should be up to them to organise it for themselves.
OK, thanks for your response Jeff.superAndrewParticipant@superandrewJoin Date: 2014Post Count: 188
I’m with Jeff on this one. In a perfect world it could be a good idea. I’d definitely rent a place that had internet, electricity etc all included and set up. However I find that a lot of renters don’t see the value in it.
ps: The easier you make it for a tenant to move in, the easier it is for them to also move out. Also something to consider.
superAndrew | Property Analyser and Finder Tool
OK, thanks Andrew. Good point RE inclusion of services (electricity/internet) actually reduces the tenant’s commitment to the property and thereby makes it easier for the tenant to leave.
Hmmm. That’s two out of two responses AGAINST providing internet access. Interesting, and not what I was expecting…TerrywParticipant@terrywJoin Date: 2001Post Count: 16,190
I would be worried about 2 main things:
1. Child porn/copyright infringment, and
2. Internet not working – they will be complaining constantly.Corey BattParticipant@cjaysaJoin Date: 2012Post Count: 1,010
Downtime issues would be a major headache. You are ensuring the delivery of a service, without it you’ll get constant calls about downtime/latency issues/intermittent speeds and everything else under the sun.
OK thanks guys. I’ll give this a wide berth for the time being.jaredParticipant@waxieJoin Date: 2015Post Count: 3
Sounds good on paper. Reality sounds worse huhJacqui MiddletonParticipant@jacmJoin Date: 2009Post Count: 2,539
As a general rule, I find that properties with the least management hassle are the properties with the least facilities provided. eg If there is no dishwasher, then the dishwasher can’t break. So no complaints requiring you to pay for repair of the dishwasher, or do dishwasher servicing. Same applies to internet. The likes of Telstra is painful enough without you having to sit on hold forever to them every time your tenant wants to complain about something.
Terry is right… you DO NOT want to be the accountholder if someone infringes on copyright laws (eg downloads a film that falls under copyright).James MRDParticipant@jamesmrdJoin Date: 2015Post Count: 5
I did a lot of research into this, and very long story short concluded that providing an internet service was not going to make me any money, and beyond that the quality of service to tenants was not going to be good enough to be worthwhile.
The costs are high;
-network hardware (access point/s, router, modem)
-electricity monthly connection fee
-electricity usage charges
-ADSL setup fee, phone line activation
-ADSL monthly service charges
-phone line rental (if non naked ADSL)
-payment gateway fees
-operation and maintenance fees (Modem restart, hotspot restart, create user, delete user, BYOD connection issues, etc, etc, etc)
I was going to use an established hotspot provider in order to manage user payments, misuse, and maintenance issues….for a fee of course.
Setup costs amounted to $3,049.00.
Monthly Expenses amounted to $177.14.
Revenue assumed every tenant paid $45 per month for a 1/6 slice of an Australian ADSL service. Not good value.
At the end of the day;
– the model wasn’t profitable.
– the model didn’t scale well enough (more users increases the cost of internet services)
– it was going to take 38 months to pay off the setup cost.
– I don’t want the tenant associating the quality of the internet service with their need to pay rent.