All Topics / Help Needed! / Overcharging handyman

Viewing 17 posts - 1 through 17 (of 17 total)
  • Profile photo of kennykennykennykennykennykenny
    Participant
    @kennykennykenny
    Join Date: 2012
    Post Count: 23

    Hey guys,

    Just wondering where I can go to contest an exorbitant charge by a handyman that my property manager got to do work on my IP in Victoria. Fair Trading perhaps?

    And also wondering whether people think it would take 52 hours to complete the following jobs:

    • Remove debris covering ensuite ceiling fan and install barrier to protect fan in roof cavity
    • Replace broken DIY light shade in hallway
    • Repair cracks in the walls and ceiling in the ensuite
    • Repaint ensuite walls and ceiling to match the existing colour scheme
    • Repair cracks in the walls of the main bathroom
    • Repaint main bathroom walls to match the existing colour scheme
    • Install new towel rails in the ensuite and main bathroom
    • Repair leaking ensuite toilet
    • Fit new door stops in the ensuite and main bathroom
    • Apply three coats of sealer to the tiles/grout of two shower recesses
    • Secure carpet edging strips to the floor in loungeroom and bedrooms' doorways
    • Replace all silicone seals in the shower recess, bath and tile joints in ensuite and main bathroom

    Just wanted an opinion to see whether I am getting royally shafted, because even though I'm no handyman, I can't imagine the work taking that long to finish.

    Profile photo of Jamie MooreJamie Moore
    Participant
    @jamie-m
    Join Date: 2010
    Post Count: 5,069

    How much did it all cost?

    Cheers

    Jamie

    Jamie Moore | Pass Go Home Loans Pty Ltd
    http://www.passgo.com.au
    Email Me | Phone Me

    Mortgage Broker assisting clients Australia wide Email: [email protected]

    Profile photo of kennykennykennykennykennykenny
    Participant
    @kennykennykenny
    Join Date: 2012
    Post Count: 23

    Hi Jamie,

    It was over $2000. I'm concerned he took way too much time since they all charge by the hour.

    Cheers,

    Ken

    Profile photo of N@than[email protected]
    Participant
    @n-than
    Join Date: 2010
    Post Count: 241

    I have had a few issues where I felt I was getting pretty ripped off. Now for any issues I get the agent to advise me first then generally request a quote. If it seems extreme then its not to hard to chase up a quote yourself from another service provider or get the agent to get another one from someone else. All good in hindsight I guess.

    Profile photo of Tony FlemingTony Fleming
    Participant
    @the-dark-knight
    Join Date: 2008
    Post Count: 396

    Is the property regional? I've had extremely ridiculous quotes before in regional towns. You should tell your PM to get three quotes before proceeding with any work unless its a major emergency. 

    Tony Fleming | Triumphant Property Group
    http://www.triumphantpropertygroup.com.au
    Email Me | Phone Me

    NSW Buyer's Agent specialising in Western Sydney-Blue Mountains-Orange-Albury

    Profile photo of alterego44alterego44
    Participant
    @alterego44
    Join Date: 2013
    Post Count: 16

    52 hours is probably a little to much but not too excessive , Some times a simple fix can be a can of worms. I guess it depends on what had to be done to fix everything,every job can vary alot and isn’t as simple as it seems.

    Profile photo of Jamie MooreJamie Moore
    Participant
    @jamie-m
    Join Date: 2010
    Post Count: 5,069

    I don't know if it's because I'm from Canberra where everything is expensive but $2k doesn't seem too unreasonable for that amount of work – looks like there was a fair bit of painting involved. I received a quote from a local painter for a relatively small area of a Canberra IP and it was more than $2k for that job alone.

    Cheers

    Jamie

    Jamie Moore | Pass Go Home Loans Pty Ltd
    http://www.passgo.com.au
    Email Me | Phone Me

    Mortgage Broker assisting clients Australia wide Email: [email protected]

    Profile photo of wilko1wilko1
    Participant
    @wilko1
    Join Date: 2010
    Post Count: 510

    Ill be honest.

    If that took me one whole day to get all the materials and i mean one whole day 8 hours. And then the next day i started work.

    I've finished more then that in 8 hours.

    The guy was not working on your house for those jobs for a whole week.

    This is something that everyone learns the hard way. Get a quote first, then agree. At least your bill was only 2k. I had to learn mine on a 4 k ("it should cost you this much sir) which then doubled to 8k on the invoice. Always get something in writing first even if its just a email or a text message with the price and list of works to complete. You just cannot take people by their word anymore. I commented before about property managers even getting kick backs from 'property maintenance handy mans". It does happen.

    Did you get a quote for the works. If not pay the bill to the handyman direct and sack your PM.

    Or go back through your rental agreement and see if you have a limit to how much your PM can authorize without telling you. ie standard is around $350-500. Im assuming he rang  you up and just said theres some issues that need fixing. If he didn't ring you up and just went ahead without telling you, you'd prob have a case.

    Profile photo of wilko1wilko1
    Participant
    @wilko1
    Join Date: 2010
    Post Count: 510

    Your not getting royally shafted. Just most likely the very top of the scale and a bit of ignorance that has been taken advantage of.

    Profile photo of jmsracheljmsrachel
    Participant
    @jmsrachel
    Join Date: 2012
    Post Count: 711

    Should have been $1500 max but I wouldn’t say you’ve been ripped off. Always get a quote first and if possible never pay by the hour.

    Profile photo of wilko1wilko1
    Participant
    @wilko1
    Join Date: 2010
    Post Count: 510

    Simple way to work out if they are charging you alot of money

    – tradies charge by the hour

    – accountants charge per block of time

    – lawyers charge you per minute. 

    Who makes the most money lol. 

    That's the problem with paying by the hour. No incentive to finish work promptly. I had a lawyer who kept me on the phone once talking about something completely non related "his plans for the weekend" and then billed me for a additional 6 minutes of his time. 

    Profile photo of kennykennykennykennykennykenny
    Participant
    @kennykennykenny
    Join Date: 2012
    Post Count: 23

    Thanks to everyone for their valuable comments. It is a good lesson learned and I will be careful in the future about authorising such work without getting extra quotes. And The Dark Knight hit it straight on the head, it is regional Victoria!

    Profile photo of FreckleFreckle
    Blocked
    @freckle
    Join Date: 2012
    Post Count: 1,680
    kennykennykenny wrote:

    • Remove debris covering ensuite ceiling fan and install barrier to protect fan in roof cavity 1.5hrs
    • Replace broken DIY light shade in hallway 0.25hrs
    • Repair cracks in the walls and ceiling in the ensuite
    • Repaint ensuite walls and ceiling to match the existing colour scheme
    • Repair cracks in the walls of the main bathroom
    • Repaint main bathroom walls to match the existing colour scheme 2 bathrooms combined 6hrs
    • Install new towel rails in the ensuite and main bathroom  1.5hrs
    • Repair leaking ensuite toilet 1hr
    • Fit new door stops in the ensuite and main bathroom 0.5hrs
    • Apply three coats of sealer to the tiles/grout of two shower recesses included in 6 hrs above
    • Secure carpet edging strips to the floor in loungeroom and bedrooms' doorways 1hr
    • Replace all silicone seals in the shower recess, bath and tile joints in ensuite and main bathroom 1h  

    So lets say 15hrs at $35/hr  = $525

    Plus $80 travel……………….   = $605

    Plus materials – $200………   = $806

    I'm really struggling to get to a $1000 here. So I would want to see an itemised account and I mean itemised along with justification for such a high bill. 

    My argument has always been is that if you are going to charge pro rates or close to it then the work must be done in a timely fashion and to an acceptable industry standard. If one or both of those conditions are not met then the rate is not justifiable. So someone who is competent but slow cannot charge a high time rate. I find 56 hrs exorbitant to say the least. That is at best twice the industry average. 

    Unless this operator can convince you that the time charge is reasonable I would pay half and dispute the rest.

    Profile photo of Jacqui MiddletonJacqui Middleton
    Participant
    @jacm
    Join Date: 2009
    Post Count: 2,539

    painting, and preparing to paint, takes ages. removing old silicone is not a 2 second job either. 

    Jacqui Middleton | Middleton Buyers Advocates
    http://www.middletonbuyersadvocates.com.au
    Email Me | Phone Me

    VIC Buyers' Agents for investors, home buyers & SMSFs.

    Profile photo of FreckleFreckle
    Blocked
    @freckle
    Join Date: 2012
    Post Count: 1,680
    JacM wrote:
    painting, and preparing to paint, takes ages. removing old silicone is not a 2 second job either. 

    I could strip and resilicon a shower in about 30 minutes Jacs and If I couldn't prep and repaint 2 bathrooms in a day I'd hang up my brushes.

    Profile photo of thecrestthecrest
    Participant
    @thecrest
    Join Date: 2004
    Post Count: 992

    Using an 8 hour day, this bill amounts to 6 1/2  days @ $38 per hour. Way too long.

    Cheers

    thecrest

    thecrest | Tony Neale - Statewide Motel Brokers
    http://www.statewidemotelbrokers.com.au
    Email Me | Phone Me

    selling motels in NSW

    Profile photo of wilko1wilko1
    Participant
    @wilko1
    Join Date: 2010
    Post Count: 510

    Freckle is on the ball in this case and I do agree with him.

    when you are faster than a tradie you know something is wrong.

    get a job in construction – solution 

Viewing 17 posts - 1 through 17 (of 17 total)

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