Hi there,
This is sort of property related. A friend of mine moved into a new suburb 15km from the Melb CBD. The Telstra box is full and cannot provide any more ADSL connections.The body corporate believe there will be possibly a requirement of 200 more connections as soon as all properties are sold.
My friend is totally frustrated as he cannot get ADSL, Unwired, IBURST or any other teleco who either does not does not buy services from Telstra.
What do you think his best course of action should be to get internet???
Thanks
MatMathew
http://www.arrttt.com
Custom Oil PortraitsI don’t believe there are any requirements to force a company to provide internet coverage.
We live in a well-established suburb of Sydney and only 1/2 the street can get adsl.
We ended up having to get cable.
As the federal election is coming up about 12 months I reckon a letter written to the Federal minister of Communications being Helen Coonan would be in order. A probably a letter written to the local federal representative about the problem or lack of broadband would be a starting point. If the heat is needed to be increased ACA love these sort of Stories.. Another source would be to complain to
The Telecommunications Industry Ombudsman (TIO) provides a free service to people who have been unable to resolve a complaint directly with their telecommunications service provider or a carrier. The TIO can be contacted at PO Box 276, Collins Street West, Melbourne VIC 8007, or on 1800 062 058, (03) 8600 8700 and 1800 675 692 for TTY. Further information is available on the TIO website at http://www.tio.com.au
Comments may not be relevant to individual circumstances. If you intend making any investment, financial or taxation decision you should consult a professional adviser.
The new CEO pulled this sort of caper when he was in charge of a Telco in the USA . I have been motivated to provide the above information as Telstra in its wisdom decided as they were running broadband cable past the house I live in to neglect to put a TAPS connect point in. The Pit is directly in front of my front door.
So I am using another provider and as soon as Telstra turns of CDMA I will switch my Mobile service over to the other provider as well.Comments may not be relevant to individual circumstances. If you intend making any investment, financial or taxation decision you should consult a professional adviser.
It might be worth demanding TELSTRA installs broadband coverage to the new surburb via a PASO microwave radio link until they can run Cables into the suburb.
I think Telstra could use a Satelite link connected to a 3G mobile base station to provide the suburb with wireless broadband or put up a microwave link.
In one country town Darnum there is a radio link on a hill that the houses can connect to via a microwave dish for their broadband..Comments may not be relevant to individual circumstances. If you intend making any investment, financial or taxation decision you should consult a professional adviser.
Great idea! Thanks.
I know that if Telstra cannot provide a phone line then they must provide an alternate at their cost. But I dont think this applies to internet services. Which is the problem.
But I like the idea of lodging a complaint and then progressing with the ombudsperson.
Thanks
MatMathew
http://www.arrttt.com
Custom Oil PortraitsWhat about Satellite ?
With the dish you only need a normal phone line.On another note.
Optus once put a lovely form in my mailbox, with my address on it offering cable to my battle-axe block.So I rang them and said “yes”. They said “no” I was too far from the road. I said I had a letter from them adressed to me, it did not say anything about too far from the road.
after a month of runaround A letter to the CEO of optus had it installed in 3 days time – worked perfectly.
Just keep persisting!
Regards
JohnInspired Finance
(02) 9944 7776Hi,
I work for Telstra in Business Sales and regularly come across customer’s with similar issues. A letter to the Ombudsman wouldn’t be a worthy investment of your time. Although Telstra has been a semi-privatised company, it has only been the last 12 months that we’ve operated like we have shareholders. It can be quite difficult for a company to offer key services to 100% of the population and and make every service profitable. (Duckster clearly has some frustrations with Telstra and I would be interested in hearing more about his situation in case I can offer some extra help.)
Depending on how important it is to have broadband setup in the short term, wireless broadband would be a definate possibility. Do you use a desktop or laptop pc? Given you’re so close to the Melbourne CBD it’s likely that either EvDO (run through the CDMA network) or NextG (recently launched network to replace CDMA circa 2008) will cover your suburb. If you message me your postcode I’ll have a look at some coverage maps. There are also other options outside Bigpond ADSL and cable to receive an internet connection.
why use a telecommunications company when you might be able to get broadband from your electricity!!!!
on trial in tasmania see http://www.auroraenergy.com.au/small_business/products_and_services/tastel.asp
I reckon you should ask your electricity supplier when they will adopt this technology that uses the power lines to transmit broadband data .
see http://seven.com.au/todaytonight/storycontacts2006
In regards to writing to Helen Coonan you need to ask what Universal Service Obligations Telstra is required to meet in the provision of Broadband services to Australia and to New Suburbs.
And what Telstra is required to provide if it cannot meet the obligation. I used to live in a small country town and Telstra expected me to wait two years to be able to access ADSL. I moved to the city and I now use another carrier due to no TAPS connection point.
.Comments may not be relevant to individual circumstances. If you intend making any investment, financial or taxation decision you should consult a professional adviser.
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