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Hi Perseum,
I understand your frustration as it is hard to find a good property manager – even one that will just provide the basic minimum service without you having to chase them up to do their job.
I have sacked so many over the past 5 years that I have lost count.
I have found that most will promise you everything you want and then fail to deliver.
I have found a reasonably good one in Liverpool if that’s close to your property.
Update for anyone interested.
I was with LJ Hooker originally – Gail Collins signed me up. In the end, I changed for many reasons including the fact that they didn’t do any routine inspections for over a year (I called about this and was told that a visit was booked on their system but they couldn’t find any report), the tenant’s maintenance requests were ignored to the point where they did repairs themselves and billed me, didn’t chase up the tenants to pay the water bills for almost a year, wouldn’t return my calls or emails, etc. Bad news… I met the tenants and gave them my mobile number in case they needed anything as LJ Hooker was so hopeless.
I changed to John Flood and am quite happy. They try to keep the tenants happy by actioning repairs quickly, try hard to minimize vacancy, etc. I wish I had chosen John Flood in the first place as I would have saved a lot of aggravation.
Lulu1 and lalibella,
I am with LJ Hooker at the moment and am considering changing which is why I have asked this question. My tenants are not happy and the service I have received is not what was promised.
Can you both tell me if:
1. They renew leases for you so that there is always a lease in place?
2. They send you inspection reports regularly? How often?
3. The rent is increased regulary in line with the new lease?
