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The way estate agents advertise a property, what they tell the buyer and how they deal with the seller is all set to change when the Consumer Protection Act (CPA) comes into force on 1 April this year. The fact that laws have been passed protecting the South African man on the street comes as no surprise, given that a large majority of our population has never engaged in a property transaction. While the legislation remains untested, the implications of the Act may have far-reaching consequences for agents.
